Resources

Download our latest research on supporting cloud and IoT from our whitepapers section. Learn how partners use AppHelp to change the way they support their customers by visiting our case studies.

Whitepapers

Partnering for Cloud Success

This whitepaper examines to pros and cons of building a cloud support capability in-house or outsourcing to a 3rd party provider.

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How to Support the Internet of Things

This eBook deep dives into how service providers can support the connected home and become a trusted IoT advisor.

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Supporting SMBs in their Journey to the Cloud

Learn how premium cloud support services can help to increase cloud app adoption, minimize churn, and create stickier relationships with SMB customers.

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Case Studies

Bundling Premium Support with Core Services

Learn how a leading North American telco redesigned their channel strategy by embedding Premium Services as a core high ARPU service for an expansive customer base

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Turning support from a cost center to brand builder

Learn how a renowned ISP uses AppHelp white label technical support to differentiate themselves in a saturated UK market and improve loyalty, CSAT and NPS.

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Security vendor increases ARPU with premium support

European-based security company layers its line of security applications with AppHelp support services

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