Premium Technical Support (PTS)
AppHelp takes out all the risk of launching premium tech support offering.
Leading technology brands have trusted our turnkey white label Premium Technical Support (PTS) solutions for more than 10 years. AppHelp PTS enables you to differentiate your technology offerings with top-tier technical support that ensures your customers are getting a superior mobile, PC, and connected home experience and the most value doing business with your brand.
Give customers somewhere to turn when they need help
AppHelp PTS leverages remote access to resolve many of the technical problems experienced by consumers. Whether a customer needs help resolving connectivity issues, installing or troubleshooting Smart TVs, PCs, smartphones, tablets or gaming systems, our support agents are available 24/7/365 to respond to any technology need your customers have.
- White label
Pre-packaged “peace of mind” product bundles
Bundle services like device protection, security, and online backup with core services as part of a single premium support subscription. AppHelp Internet Security is a complete security suite for all your customers’ devices providing Malware and Fraud protection, Mobile security, and Parental Controls. AppHelp Online Backup seamlessly backs up your customers data with continuous file protection and file versioning, end-to-end data encryption, and complete system recovery.
- AppHelp Internet Security
- AppHelp Online Backup
White label Customer Desktop Application
PTS subscribers get access to a branded technical support desktop application designed to maintain and optimize computer performance, automatically resolve issues and alert customers when advanced issues occur. Subscribers have immediate access to a support agent through chat, with the simple click of a button.
- Quick access to self-help and remote support
- Proactive maintenance and support
- Branded premium support services portal for service promotion, eCommerce, and account management