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The latest news and stories about AppHelp.

Radialpoint is now AppHelp

Montreal, CA - November 21, 2016 - Today, Radialpoint, the leading provider of cloud and technical support services for businesses and consumers, has announced it's changing its name and re-branding to "AppHelp" to better reflect its integration and focus within the AppDirect family. Radialpoint was acquired by AppDirect, the leader in cloud service commerce, in January of 2016.

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AppHelp’s Malini Rakheja Discusses How SaaS Resellers Can Increase Customer Retention Through Premium Support

Montreal, CA – November 30, 2016 –  A few weeks ago, AppHelp joined AppDirect for the final chapter of their four part webinar series the “Building Blocks of SaaS GTM”. In these webinars, the AppDirect Customer Success team shares key insights from their comprehensive go-to-market framework across the four key stages of the customer journey: Reach, Convert, Onboard and Retain.

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AppHelp Talks Onboarding for SaaS in AppDirect Webinar Series

Montreal, CA – October 24, 2016 –  As part 3 of AppDirect’s  4 part webinar series “Building Blocks of SaaS GTM“, AppHelp Head of Learning & Development, Theda Howson teamed up with Christophe Girault, AppDirect Global Customer Success Evangelist, to discuss how onboarding can help channel partners increase adoption of SaaS by ensuring that when businesses move to a new cloud service they are setup for success. 

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New Whitepaper: Supporting SMBs in their Journey to the Cloud

Montreal, CA - JUNE 10, 2016 – Cloud is a movement that is gaining momentum and the results of its adoption will see SaaS applications grow by 20.3% in 2016. As more and more SMBs move to the cloud, service providers need to be prepared to support their journey. This whitepaper deep dives into how premium cloud support services help to increase cloud app activation and adoption rates and minimize churn.

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AppHelp Paneling at the 2016 Canadian Telecom Summit

Toronto, CA – June 26, 2016 – AppHelp is pleased to announce that we will be speaking at the 2016 Canadian Telecom Summit on June 6, alongside leaders in the telecom, broadcast & IT industries.  Tal Schierau, former VP, Sales Account Management for AppHelp, now GM Customer Success, Americas for AppDirect (AppHelp's parent company) will be on the Customer Experience Management Panel, addressing the challenge of managing customer experiences in our increasingly connected lives. 

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AppHelp R.J. Stangle presenting at TSW 2016 in San Diego

We are very excited to be speaking with LogMeIn at this year’s TSW conference in San Diego! AppHelp VP of Services & Solutions, R.J. Stangle, will join LogMeIn Director of Products, Peter Zeinoun, to present It’s a Bird, It’s a Plane, It’s the Internet of Things! Using the IoT to Generate Revenue Via Super Support Experiences.

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AppHelp Attending McHacks: McGill University Hackathon

Come visit us this weekend at McHacks, McGill’s annual hackathon! We’re looking forward to meeting some of Montreal’s brightest hackers and are happy to share our knowledge and advice on the planning and execution of your hacking projects! Or, if you just fancy a chat, come and see us!

The Human Element Webinar: Introducing Radialpoint by AppDirect

This February, Radialpoint, the global leader in premium support and most recent addition to the AppDirect family, will be co-hosting AppDirect’s upcoming webinar on February 25, 2016.

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AppDirect Acquires Radialpoint to Empower Businesses with Premium Technical Support for Cloud Services

San Francisco, CA – January 27, 2015 – AppDirect, the leader in cloud service commerce, today announced that it has acquired Radialpoint, the leading provider of cloud and technical support services for small businesses and consumers. 

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