Support for the Customer Journey
AppHelp delivers solutions that help service providers sell, onboard, and support technology services to improve market share, mitigate churn and increase lifetime value.
Radialpoint is now AppHelp, a division of AppDirect
Helping businesses and consumers find, buy and use technology services
Combining best of breed technology with the Human Element at the most critical customer touch points — AppHelp makes it easy for businesses and consumers to get the support they need to find, buy and use software and technology, while helping service providers and technology vendors increase adoption of new products and services through differentiated support experiences.
How we do it
Powered by cutting-edge technology that simplifies technical support... for agents and customers!
Tenacious about exceeding KPIs… and customer expectations!
Millions of tech support problems solved… and counting!
Partners we support
We've delivered over 20 million outstanding customer experiences on behalf of our partners.
“Best Buy wanted me to go with their Geek Squad when I bought this ‘All in One’ new wireless computer. The Geek Squad could not help me to download Outlook. Windstream did it. With this latest virus, the Geek squad couldn’t help and Best Buy told me we’d have to take this computer into their store. No easy feat for old folks! Your team fixed it. I will stay with Windstream! Thank you.”
“Dealt with promptly and professionally. Issue resolved very quickly with all relevant issues explained fully to me before continuing on to the next step. All in all, a sterling job.”
Virgin Media Customer
“I think it is of great value to have a trusted company available for my external support requests at my fingertips. The service is hassle free and convenient. The agents I spoke with were professional, friendly and were able to fix the issues I called in for.”
“Su exceeded my expectations, and I was genuinely impressed. He is very knowledgeable and made the entire migration effortless. It was a pleasure to work with him. He sets an example other technicians, and customer service representatives should strive to achieve.”
Comcast Business Customer
Whitepaper: Supporting SMBs in their Journey to the Cloud
As more and more SMBs move to the cloud, service providers need to be prepared to support their journey. This exclusive AppHelp whitepaper will deep dive into how premium cloud support services can help to increase cloud app activation and adoption rates, minimize churn, and help your brand become a trusted advisor to your SMB customers.Download now