Support for the Customer Journey

AppHelp delivers solutions that help service providers sell, onboard, and support technology services to improve market share, mitigate churn and increase lifetime value.

Radialpoint is now AppHelp, a division of AppDirect

5 Homepage

Helping businesses and consumers find, buy and use technology services

Combining best of breed technology with the Human Element at the most critical customer touch points — AppHelp makes it easy for businesses and consumers to get the support they need to find, buy and use software and technology, while helping service providers and technology vendors increase adoption of new products and services through differentiated support experiences. 

How we do it


Powered by cutting-edge technology that simplifies technical support... for agents and customers! 


Tenacious about exceeding KPIs… and customer expectations!


Millions of tech support problems solved… and counting!

Partners we support

We've delivered over 20 million outstanding customer experiences on behalf of our partners.

  • Home Virginmedia Logo
  • Home Telus Logo
  • Home Eastlink Logo
  • Home Windstream Logo
  • Home Cincinnatibell Logo 12
  • Home Rogers Logo
  • Home Comcastbusiness Logo
  • Home Bellaliant Logo
  • Home Videotron Logo
  • Home Panda Logo
  • Home Fairpoint Logo
  • Ce Nerdio 02

Whitepaper: Supporting SMBs in their Journey to the Cloud

As more and more SMBs move to the cloud, service providers need to be prepared to support their journey. This exclusive AppHelp whitepaper will deep dive into how premium cloud support services can help to increase cloud app activation and adoption rates, minimize churn, and help your brand become a trusted advisor to your SMB customers. 

Download now

Stay in the loop with our newsletter